Managing a spa can be a challenging task. After all, you’re responsible for both the team of employees that provide services to clients and the continued success of the business. It can be a lot to handle!A good spa manager strives to create an environment that improves not only the experience of those who work for you but the customer experience as well. That’s why if you’re in a management position, you should always be working to improve yourself.This starts with understanding what a spa manager does and how to be the best manager possible. Here are a few keys to improve your own performance and make your spa even better.
The Skills of a Good Spa Manager
If you’re looking to be good at managing your spa, then there are some skills you should work to dial in just right. They include:
Learning to Listen
Many people think they’re good listeners, but it’s worth asking yourself if that’s actually true or not. When your team is speaking with you about something related to the spa, you should be giving them your complete attention.Don’t think about how you’ll respond until you’ve heard everything they want to say. Then, give a thoughtful response when they’re finished. This skill is one of the main differences between an okay (or even a bad) spa manager and a great one.
Spa staff deal with all different types of people day in and day out. They also find themselves in positions where they may be more emotionally or physically vulnerable than workers in other industries. That’s why it’s crucial you work to give your staff the support they need to provide the best services possible. Be a manager who has their back and supports the physically and emotionally taxing work they do.
Never Stop Learning
The beauty and spa industry is constantly changing. A good spa manager has to understand the latest trends and be familiar with all the services offered in the spa.Commit yourself to learning as much as possible about products and treatments so that you can be the “expert” that the rest of your staff comes to. Additionally, you also need to keep up on industry trends and spa operations to be an effective manager for the spa as a whole.Never stop learning and striving to improve your skills as a spa manager.
An Eye For Detail
A great spa manager also tends to have a sharp eye for detail. They have to be able to look at the bigger picture so they can work on trends and strategies that will keep the spa current. Also, fine details of the customer experience cannot be overlooked. You have to be able to see what needs improvement and work to get better in those areas so that customers keep coming back for the superior products and services you provide.If you need more guidance to become the spa manager you know you can be, then contact the professionals at NewMed Concepts today.